Improve Customer Service by Eliminating Wastes and Respecting Customer Service Teams Did you hear about the survey earlier this year reporting on the growing number of consumers experiencing rage and behaving in an uncivil manner to service reps. The news headlines emphasized the rage [...]
read moreFaye Brightwell, President of Caregiver Grove Behavioral Health and Disability Services, is almost as passionate about her BPG Lean Six Sigma training as she is about her work. Caregiver Grove provides behavioral health and disability services to people of all ages. The company is dedicated to [...]
read moreAnne Brack has an impressive background in project management and supply chain management. Still, when she found herself in transition, she decided to take advantage of BPG’s project management professional exam preparation and Lean Six Sigma Black Belt certification training. She recommends [...]
read moreNick Hatzinikolis’ career as a continuous improvement leader started in the late 1970’s at an Aluminum Die Cast company when he and a few coworkers organized informal Kaizen events. His work continues today where, as Director of Plant Operations at a snack food manufacturer (Mikesell’s), his [...]
read moreQuestion: What Powerful Lean Tool: Is used in Agile Project Management Has been applied to manufacturing, programming, accounting, and many other task-oriented areas Can be scaled for use at an organizational, team, project, or individual level May be quickly and easily implemented Fosters [...]
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As any Lean Six Sigma White, Yellow, Green, or Black Belt will tell you, data is fundamental to identifying and improving processes. But what if much of an organization’s data is bad – or “dirty.” Is Dirty Data Costing You Money? IBM has estimated the costs of bad data to be $3 trillion dollars [...]
read moreSpaghetti Charts: An Introduction Spaghetti charts are a visual tool used to identify the wastes of time and motion. Sometimes called transportation maps, you can find many examples of spaghetti charts that reveal inefficient layouts of manufacturing equipment and workflows. Spaghetti Charts [...]
read moreJoel Palmer had extensive process improvement and project management success in the automotive and transportation industries before he completed BPG’s PMP Exam Prep and LSSBB programs in 2019 and 2018. Since taking the courses, Joel: earned his PMP certification, began teaching project [...]
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Did pandemic-related shortages of toilet paper, changes in how restaurants and other businesses delivered their products and services, and spikes in demand for items like yeast, bikes, and home improvement tools heighten your interest in supply chain management (SCM)? We asked J.B. Wilcox, [...]
read moreThese tips apply to each of the process maps reviewed. Always name the process and its start and end points before you begin. Practice creating charts with processes you are familiar with or interested in either in your personal life or work. Take an example and run it through more than one [...]
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Breakthrough Performance Group, LLC is a certified provider of Lean Six Sigma, Lean and Project Management training and consulting that empowers people and companies to reach peak performance.
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