Marcelina “Marcy” Robledo, digital marketer and social media consultant, attended a Breakthrough Performance Group (BPG) Lean Six Sigma (LSS) White Belt class at the urging of Teresa Nichols, BPG’s Social Media Manager. As the class progressed, Marcy realized the LSS tools could help her [...]
read moreCustomize your Lean Six Sigma tool box to the requirements of the project. Never start a project without a Project Charter. The Project Charter is essential: It is your road map and sets the tone and direction for your project and problem to be solved. Always have key stakeholders review and [...]
read moreBeverly Motley is Regional Director of Breakthrough Performance Group (BPG) with responsibility for Cleveland, Central Ohio and remaining Northeast Ohio cities. Ask Beverly what excites and energizes her, she’ll tell you “Solving problems, lifelong learning, and Lean Six Sigma.” Solving [...]
read moreImproving Collections with DOE & Regression Analysis – Contributed by Joe Valvona When asked to improve the collections rate on outstanding balances for hospital services, Joe used a Design of Experiment strategy to identify better ways to interact with the customer and achieve the [...]
read moreLean Six Sigma projects don’t have to last a long time to yield significant results. A hospital was concerned about the amount of time it took for emergency room patients to be seen and either released or admitted to the hospital. Joe was called on to help determine if (any how many) more [...]
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