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Is Your Customer Service a WASTE?

Tricia Boies 11/17/2023

Improve Customer Service by Eliminating Wastes and Respecting Customer Service Teams Did you hear about the survey earlier this year reporting on the growing number of consumers experiencing rage and behaving in an uncivil manner to service reps. The news headlines emphasized the rage [...]

MOTION ≠ ADDED VALUE

Tricia Boies 03/12/202305/01/2023

While project managing more than my usual number of content creation projects, weaknesses in my process surfaced. My frustration – and plummeting hourly rate on flat fee contracts – set me to thinking about the LEAN wastes. You may recall that a LEAN waste is any activity that does not add [...]

People Before Process: Keeping the Promise with LSS

Tricia Boies 10/21/202205/15/2023

Faye Brightwell, President of Caregiver Grove Behavioral Health and Disability Services, is almost as passionate about her BPG Lean Six Sigma training as she is about her work. Caregiver Grove provides behavioral health and disability services to people of all ages. The company is dedicated to [...]

Anne Brack, Management Consultant

Tricia Boies 08/02/202205/21/2023

Anne Brack has an impressive background in project management and supply chain management. Still, when she found herself in transition, she decided to take advantage of BPG’s project management professional exam preparation and Lean Six Sigma Black Belt certification training. She recommends [...]

Alumni in Action: Nick Hatzinikolis Continuous Improvement Leader

Tricia Boies 06/14/202205/15/2023

Nick Hatzinikolis’ career as a continuous improvement leader started in the late 1970’s at an Aluminum Die Cast company when he and a few coworkers organized informal Kaizen events. His work continues today where, as Director of Plant Operations at a snack food manufacturer (Mikesell’s), his [...]

KANBAN: A POWERFUL LEAN AND PROJECT MANAGEMENT TOOL

Tricia Boies 12/01/202105/15/2023

Question: What Powerful Lean Tool: Is used in Agile Project Management Has been applied to manufacturing, programming, accounting, and many other task-oriented areas Can be scaled for use at an organizational, team, project, or individual level May be quickly and easily implemented Fosters [...]

Data Entry Deserves Your Respect

Tricia Boies 11/11/202111/12/2021

As any Lean Six Sigma White, Yellow, Green, or Black Belt will tell you, data is fundamental to identifying and improving processes. But what if much of an organization’s data is bad – or “dirty.” Is Dirty Data Costing You Money? IBM has estimated the costs of bad data to be $3 trillion dollars [...]

Use Spaghetti Charts to Identify Waste

Tricia Boies 10/10/202110/11/2021

Spaghetti Charts: An Introduction Spaghetti charts are a visual tool used to identify the wastes of time and motion. Sometimes called transportation maps, you can find many examples of spaghetti charts that reveal inefficient layouts of manufacturing equipment and workflows. Spaghetti Charts [...]

PMP + LSS A Powerful Combination

Tricia Boies 09/07/2021

Joel Palmer had extensive process improvement and project management success in the automotive and transportation industries before he completed BPG’s PMP Exam Prep and LSSBB programs in 2019 and 2018. Since taking the courses, Joel: earned his PMP certification, began teaching project [...]

Supply Chain Risk Management Lessons from the COVID Pandemic

Tricia Boies 08/12/2021

Did pandemic-related shortages of toilet paper, changes in how restaurants and other businesses delivered their products and services, and spikes in demand for items like yeast, bikes, and home improvement tools heighten your interest in supply chain management (SCM)? We asked J.B. Wilcox, [...]

`Understandable`

There was a lot of material covered in the course, but it was understandable thanks to the real world examples presented to the class.

`Great Instructor`

The class was taught by a great instructor, he gave great examples of organization he used previously.

`Very Useful`

The information discussed in the class was very useful, I will be using what I learned in an assignment I’m working on.

`Active Class`

I expected to come to an education seminar and be sitting taking notes the whole time, but it was surprisingly active, cheers for not all day sitting.

`Excellent instructor`

I have no idea what the instructor could have done differently, he was excellent.

`Wonderful Instructor`

Chris has the ability to transfer his years of experience to help teach the class in a wonderful way.

`Refreshing Class Discussion`

Chris was a very knowledgeable instructor and he was open to class discussion which help the class move along in a comfortable and refreshing way.

`Simple and Clear`

The class instructors were clear and brought about points in a simple way, the class was perfect.

`My Needs Were Met`

There was a very comprehensive mix of material to prepare me for the PMP exam. The class was appropriate considering my needs, and I loved the snacks.

`Great Preparation`

Daryl was a pleasure to have as an instructor. He kept a good pace as well as a balance of real world applications and the class helped me prepare for my PMP test.

`Wonderful organized material`

The course material and instruction was very organized and thoroughly explained.

`CSSBB and Software`

CSSBB primer was very useful. Software supplied was outstanding. Paul put a lot of energy into his real life examples.

`Wonderful Real Life Use`

Real life examples helped me understand the material. What I learned will be put to use.

`Teaching Through Experience`

Paul has so much experience and uses it in his instruction. Wonderful food and snacks.

`Highly Recommended`

Absolutely impeccable content and delivery. Very well done, I highly recommend.

`Excellent Content`

The class had excellent content and the real life experiences added context to the material.

`Very Complete`

Material will definitely be used in the work place. I will use this as a work place guide.

`Perfect!`

Debbie and Paul were great instructors, they communicated the material. They both did a great job.

`Well Organized`

Class was very well organized, the information was communicated clearly.

`Great Instruction`

The class moved along at a great pace, the instructor knew his stuff. Instructor’s sense of humor made learning easier.

`Balance of Entertainment and Instruction`

Great pace, nice mix of examples, shared experience and humor.

`Great Pace`

Wonderful mix of examples/ shared experience and good humor.

`Thanks so much!`

I thoroughly enjoyed the class, I learned so much.

`Great Information`

There was a lot of information, I would change nothing. (:

`Exceeded Expectations`

The content related to my current roles and responsibilities. The course exceeded my expectations.

`Great Stuff`

Great stuff you use at work, Paul did an outstanding job communicating complex material. Deli was great.

`Examples and Pace`

Chris gave great examples at a comfortable pace with real life applications. I enjoyed it greatly.

`Very Attentive`

Chris and Paul were very attentive to my needs and explained well.

`Very Enjoyable`

Excellent job focusing on the point, hit the bulls eye! It was very enjoyable. Good deli, great coffee.

`Just Fantastic`

Paul is very passionate about this course. He made me a believer. I would change nothing about the course

`Pulling Together Many Ideas`

The Lean Six Sigma course by BPG pulled together a lot of separate ideas and programs I have learned throughout the years.

`Steady and Consistent`

There was a lot of information to take in, but it was presented at a steady and consistent pace. Paul offered helpful after-class assistance.

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Understandable

Great Instructor

Very Useful

Active Class

Excellent instructor

Wonderful Instructor

Refreshing Class Discussion

Simple and Clear

My Needs Were Met

Great Preparation

Wonderful organized material

CSSBB and Software

Wonderful Real Life Use

Teaching Through Experience

Highly Recommended

Excellent Content

Very Complete

Perfect!

Well Organized

Great Instruction

Balance of Entertainment and Instruction

Great Pace

Thanks so much!

Great Information

Exceeded Expectations

Great Stuff

Examples and Pace

Very Attentive

Very Enjoyable

Just Fantastic

Pulling Together Many Ideas

Steady and Consistent

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